Azure Support Engineer
Support enterprise customers across Azure NetApp Files, Azure VMware Solution, HCX and NSX, Azure Monitor for SAP, and hybrid networking and security scenarios.
Azure Support Engineer · Tokyo
Gaku Chen
I work in enterprise technical support, with experience in Azure infrastructure and application integration.
01 / About
Work, technology, and interests.
I am an Azure Support Engineer based in Tokyo, working with enterprise customers on cloud infrastructure and hybrid environment issues.
Before joining Microsoft, I supported MuleSoft products at Salesforce and worked on API development and integration-product research at NTT DATA.
I am passionate about AI-assisted programming and use Microsoft 365 Copilot and GitHub Copilot extensively in my daily work. My long-term goal is to grow toward an AI Engineer, Solution Architect, or Solution Engineer role.
Outside work, I enjoy meeting people, exchanging ideas about technology, and investing in the U.S. stock market.
02 / Experience
Professional experience.
Technical Support Engineer, MuleSoft
Troubleshot enterprise production issues involving the JVM, networking, Kubernetes, and application integration, and worked with engineering teams on software defects.
MuleSoft Developer
Designed and developed REST APIs with MuleSoft and documented services for internal knowledge sharing.
Cloud & Infrastructure
- Azure NetApp Files & Azure VMware Solution
- VMware, Kubernetes & Docker
- TCP/IP, HTTP/HTTPS, TLS & LDAP
Software & Integration
- MuleSoft & REST APIs
- Python, Java & SQL
- Technical troubleshooting
AI & Languages
- Microsoft 365 Copilot & GitHub Copilot
- Chinese & Korean — Native level
- Japanese & English — Business level
03 / Contact
Let's connect.
I enjoy meeting new people, talking about technology, and investing in the U.S. stock market. Feel free to get in touch.